Untervertrag wird im neuen Kundencenter nicht angezeigt

vor 2 Monaten

Hallo,

Im neuen Kundencenter wird eine Plus Karte nicht angezeigt. Ich habe einen Hauptvertrag und zwei zusatzkarten zu diesem.


In dieser Ansicht:
https://account.idm.telekom.com/account-manager/contracts

wird alles korrekt angezeigt, drei nummern.

aber hier:

https://www.telekom.de/mein-magenta-kundencenter/vertraege

werden nur zwei nummern angezeigt, ebenso wie in der Magenta App.
Ich kann den dritten vertrag also nicht ändern oder mir infos zur Sim Karte anzeigen lassen, da ich ihn einfach nicht "erreiche"

35

1

  • vor 2 Monaten

    Hallo @ni,

     

    wie sieht es denn in Deinem persönlichen Kundencenter aus?

    Geh doch bitte einmal hin und lösche die App, lösche Cookies und Caches, schalte das Handy einmal aus. Danach lädst Du die App neu. Vielleicht ist der Fehler damit schon behoben.

     

    Liebe Grüße

    Karin 

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