Solved
Wrong SIM card received in post
28 days ago
I ordered online a SIM of prepaid 156 GB yearly costing 99.95 €. But I received a SIM of package 96 GB yearly costing the same. What do I do now?
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Accepted Solution
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28 days ago
What do I do now?
I ordered online a SIM of prepaid 156 GB yearly costing 99.95 €. But I received a SIM of package 96 GB yearly costing the same. What do I do now?
It's not the wrong card.
Telekom used the old packaging.
There were also 4GB and 8GB packagings sent for lower prepaid contracts to the customers when they expect 13+17 or 36GB for M (action).
Insert and activate the SIM.
Once done check the available volume in your personal CustomCenter.
There you should see 156GB as expected.
If not a Teamie will help you by calling you back, if your CustomerProfile is fully equipped with your phone number and a availability time.
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