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Akzeptierte Lösung
akzeptiert von
vor 8 Jahren
Hallo Ina,
nach Fernzugriff des Norton-Support wurde von diesem mit dem Symantec Diagnostic Tool der Rechner von allen Norton Spuren gesäubert. Manuell wurden Norton Drivers gelöscht und der Rechner immer wieder neu gebootet.
Dann wurde vom Kundenkonto/Sicherheit/Sicherheitspaket S/Download die Software neu geladen.
Anschließend nach dieser Lösung https://support.norton.com/sp/de/de/home/current/solutions/v113028823_EndUserProfile_de_de vorgegangen. Der Rechner wurde mehrmals durchgestartet und seither läuft das Norton Security Online stabil.
Grund könnte gewesen sein, dass der Rechner so langsam ist aber genau festlegen wollte man sich nicht.
Danke für die Hilfe in der letzten Zeit
Gruß Bernhard
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