How do you cancel your internet contract?

Question

Hi there, i will be leaving Germany in July and would like to cancel my internet contract with Telekom, so it does not renew for another 2 years. Can you please let me know how I can do this? Also let me know if more information is required. Thanks,Anthony

muc80337_2 · Answer

You are asking for an extraordinary cancellation, rather than for a regular one.For that Telekom has a specific site, which is good... of course in German, which is bad for you...The German site is that one: https://www.telekom.de/hilfe/auftrag-erste-schritte/umzug/umzug-ins-auslandGoogle translate makes that:I am moving abroad. Do I have a special right of termination?Yes. If you move abroad, you have a special right of termination in accordance with Section 46  TKG  (Telecommunications Act). You are legally granted a period of three months to the end of the month.We grant you a shortened period of six working days for the landline connection.We need one of the following documents e.g. B. as evidence:Deregistration certificate from the Residents' Registration Officecertificate by the employerMarch order (for soldiers)You can do the cancellation using this link https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-auslandand also upload the requested proof.

Martin Bo. · Answer

Good evening @astylianou1989. As @muc80337_2 has written you can use this https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland formula to initialize a special termination. If you need further assistance please let me know. Kind Regards Martin Bo.

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