Solved

MagentaTV Vertragsverlängerung / Wechsel auf MagentaTV 2.0 fehlende Optionen währende des Bestellvorgangs

2 months ago

Hi,

vielleicht hat ja einer schon Erfahrungen damit gemacht. Wollte in den nächsten Tagen/Wochen meinen bestehenden MagentaTV-Tarif (alte Platform) anpassen und auf MagentsTV 2.0 wechseln. Beim Bestellvorgang ist mir jetzt aufgefallen, dass dort nicht alle Pakete/Optionen (BigTV und das WOW-Paket mit allen Inhalten) aufgeführt sind und somit nicht direkt mitbestellt werden können.

Muss ich dazu erst den Tarifwechsel abwarten und kann die fehlenden Pakete/Optionen "nachbuchen" oder gibts einen Trick damit man alle Optionen zur Auswahl hat?

Vielen Dank schon mal fürs Feedback.

Gruß

Chris

96

21

  • Accepted Solution

    accepted by

    2 months ago

    Vielen Dank für das angenehme Gespräch, @Chris-L.

    Es freut mich, dass du Interesse an ein Produktwechsel hast.

    Wie besprochen lassen sich die Zubuchoptionen bequem im Nachgang buchen, sollten diese aus unerklärlichen Gründen nicht übernommen werden.

    Beste Grüße

    Martin Bo.

    1

    Answer

    from

    2 months ago

    Danke noch mal für die Hilfe @Martin Bo. , würde beim aktuellen Wechsel noch mal Unterstützung benötigen.

    Unlogged in user

    Answer

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