Dear Telekom Community,

Today, When I was working i received an email from telekom that “Auftrag Bestätigung” for Magenta TV flex. When i open the email in pdf its a confirmation.  I am not speaking German very well. I have tried to contact telekom help and I have been found that someone on the shop in the whole Germany which i have no idea where made the tv contract on my name. 
i don’t know who made the contract and where. I have already requested to canellation online via form but Online Shop I can’t continue so I select “sonstiges”.  

please help me on this issue and cancel my contract as soon as possible. I am not liable to pay anything which i don’t agree. 

New: I received an email that “Auftrag zurückgenommen.” The Auftrag nummer is changed  from the number one which is unauthoroized made by someone.