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21.08.2019 20:51 Zuletzt bearbeitet: 21.08.2019 20:52 durch den Autor
Hi,
My German is not so good ... Can anyone link me to the form to cancel my Internet contract.
Thanks
Patrick
21.08.2019 21:06
21.08.2019 21:17 Zuletzt bearbeitet: 21.08.2019 21:20 durch den Autor
@Gelöschter Nutzer
Thank you for your response.
I want to cancel because i have the feeling that they don't care about fixing my internet connexion. I will cancel it and go to another internt provider.
I suscribed to an internet contract with deutscht telekom in March, everything was ok, then suddently on August 1st, everything stopped, i called them, no one could really explain why the contract was stopped (because i didn't ask to stop my contract). So i called again they said another contract will start on August 16th, but since then my internet is still not working. I called multiple time they said a technician will call me for an appointment so he can come and fix it. No one ever called me. I called again we agreed that, ok someone will call me on monday at 11am, nobody called me, i called again to ask an appointment so someone can come and see why my internet is not working. The guy told me he cannot set up an appointment.
Now i am just tired of calling these people, i always spend 15-30 min online waiting to have someone i can talk to, and no one can find a solution for this. What else can I do ? I don't know, these people don't care about their customers....
21.08.2019 21:43
Don't worry - you cannot compare the "hotline"-employees with those
in this forum.
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your cellular phone number (“Rückrufnummer”).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-pro...
These data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
21.08.2019 22:08
@Gelöschter Nutzer
ok Thank you,
I just completed my customer no. and my cellular phone number.
21.08.2019 22:25 Zuletzt bearbeitet: 21.08.2019 22:33 durch den Autor
Thks for your quick feedback - I will now escalate your post,
i.e. a mail will sent to the Telekom employees.
Plse be patient until a Telekom will react you here or by phone.
Escalation was sent...
22.08.2019 07:35
22.08.2019 18:31
Good Morning @Anja N.
Thank you for the quick feedback.
You can call me at any time.
Best regards
Patrick.
22.08.2019 19:08
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Informieren Sie sich über unsere aktuellen Internet-Angebote.