‎Broadband not functioning since the address change

Broadband not functioning since the address change

vor 7 Monaten

Hello.

I moved and informed Telekom about the address change. However my internet is still not working. I tried rebooting the router a few times with no luck. I see the following error message: PPPoE-Fehler (e2).

Could someone help, please?

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vor 7 Monaten
Hey @user_cf6aaa,

thanks a lot for the very nice phone call.

So I've booked the technician's appointment for you.

Please make sure he has access to the telephone-socket in your flat, as well as to the so-called APL in the basement of the house. The APL distributes the connection in the whole building.

If you have any further questions or need further assistance after the appointment, please let me know by messaging me here.

Kind regards

Louisa
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vor 7 Monaten
Hello Louisa. It was lovely speaking to you and thanks for your assistance.
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