Hey @user_cf6aaa,

 

thanks a lot for the very nice phone call.

So I've booked the technician's appointment for you.

Please make sure he has access to the telephone-socket in your flat, as well as to the so-called APL in the basement of the house. The APL distributes the connection in the whole building.

 

If you have any further questions or need further assistance after the appointment, please let me know by messaging me here. 

 

Kind regards

Louisa