Telekom sales agents came to my home a few months ago. I listened to their offer, but I never signed anything, never agreed to switch, and never gave any consent.
They later sent me emails asking me to confirm the order, but I ignored them because I had not agreed to anything.
Now, a month ago, I suddenly received a full contract confirmation, multiple phone numbers assigned to me, and even a scheduled technician appointment — all without my permission.
I’m really confused and concerned, because I never entered into any contract.
What is the correct way to cancel this and ensure Telekom fully removes the contract from their system so I don’t get charged for anything?
vor 22 Tagen
@Reaman
That will be difficult. You shouldn't have ignored the order confirmation. Cancellation would be possible after two years. The 14-day right of withdrawal is also no longer possible, as the deadline has passed.4
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vor 20 Tagen
@Marcel2605
That’s difficult for me to understand. The contract has not even started yet — the technician appointment is scheduled for 15 December 2025, and no service has been provided so far. How can I not have the right to cancel something that hasn’t even begun?
Moreover, I don’t understand how a binding contract can be assumed just because I spoke to a door-to-door salesperson. I never signed any document or confirmed anything in writing.
Please explain how a contract can be considered valid under these circumstances.
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vor 20 Tagen
@Marcel2605
That’s difficult for me to understand. The contract has not even started yet — the technician appointment is scheduled for 15 December 2025, and no service has been provided so far. How can I not have the right to cancel something that hasn’t even begun?
Moreover, I don’t understand how a binding contract can be assumed just because I spoke to a door-to-door salesperson. I never signed any document or confirmed anything in writing.
Please explain how a contract can be considered valid under these circumstances.
@Reaman
The contract doesn't start on the day the service is provided, but rather on the day after you receive the order confirmation. The 14-day cancellation period begins from that date. Since you unfortunately ignored this and the cancellation period has expired, the contract is now valid for 24 months, and you can cancel it for November 2027.
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vor 19 Tagen
Hallo @Reaman ,We will coordinate with your current provider and adhere to the date they provide us with. You signed the provider change order on April 29, 2024. You will receive regular email updates from us regarding the status of the provider change; therefore, cancellation of the order is no longer possible. Please check your email account again, as all documents were sent there. If you have any further questions, please feel free to contact me. Best regards, Hajdar H.
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vor 22 Tagen
Hello @Reaman,
welcome to our community, and thank you very much for the pleasant call.
As discussed, I will check in with one of my colleagues, who can work on change-requests to and from other providers. Once I have further information afterwards, I will contact you again right away.
Kind regards
Jonas
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vor 22 Tagen
Hello @Reaman,
as I suspected during our call, there sadly are none of my colleagues, who can tackle change-requests with other providers, around at this time.
I will inform them about your case. They will assist you right away tomorrow.
Kind regards
Jonas
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vor 21 Tagen
Hello @Reaman , welcome to the Telekom Help community. I'm very sorry you wish to cancel this contract. Unfortunately, cancellation is no longer possible. You received an order confirmation on September 16, 2025, with a 14-day cancellation period that expired on September 30, 2025. Therefore, it is no longer possible to cancel the order. If you have any further questions, please feel free to contact me. Best regards, Hajdar H
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vor 20 Tagen
If you have any further questions, please feel free to contact me.
Hello @Reaman , welcome to the Telekom Help community. I'm very sorry you wish to cancel this contract. Unfortunately, cancellation is no longer possible. You received an order confirmation on September 16, 2025, with a 14-day cancellation period that expired on September 30, 2025. Therefore, it is no longer possible to cancel the order. If you have any further questions, please feel free to contact me. Best regards, Hajdar H
Still waiting.
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vor 19 Tagen
Hello @Hajdar.H,
thank you for your reply. I want to clarify again that I never placed or signed this order. I only received an email confirmation for an order I never made, but I did
not receive any letter. I was also abroad for two months, so I could not react earlier.
Since the contract has not started, no service has been provided, and I never gave any consent, I kindly ask you to review my request again. This order was never authorized by me, and I request that it be cancelled.
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vor 19 Tagen
Hello @Reaman, I have reviewed your order again. We have a signed provider change order from you, dated April 29, 2024. We send the provider change documents by mail to unverified email addresses. Therefore, it is not possible to cancel this order. If the technician determines on December 15, 2025, between 8:00 AM and 1:00 PM that the connection cannot be activated for technical reasons, early termination of the contract is possible. I am again rejecting your cancellation request. Best regards, Hajdar H
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