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vor 11 Monaten
Hi @user_6ccb54, there is a form for that.
Choose "Kündigung aus besonderen Gründen" (cancellation due to special reasons), then "Kündigung wegen Umzug ins Ausland" (cancellation because of moving abroad).
You will need to enter your customer ID ("Kundennummer").
If you rented a router or other hardware from Telekom, these need to be cancelled extra. In this case, please leave a not here and wait for a member oft the support team to help you.
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vor 11 Monaten
Thank you
I'm input the information, The Form is requiring to put the Vorwahl / Rufnummer.
However due to no have phone contract, I cannot put the numbers in the below blank.
What should I do now??
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von
vor 11 Monaten
Hello @user_6ccb54,
every internet contract has a landline number. Which is asking you to put in.
However, please do not use the normal termination form if you still have time left on your contract. As it will put the termination at the end of that time.
Kind regards
Belana
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vor 11 Monaten
Hello @user_6ccb54,
To terminate your contract due to a move abroad, we need proof that the move is taking place. Such as a deregistration or another document confirming this.
Then we can submit the cancellation. The cancellation always takes place at x + 1 month.
I'm more than happy to assist you. For that, please add your phone number to your profile and let me know when that's done. Also, let me know when you're available for a callback.
Kind regards
Belana
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vor 11 Monaten
Hello @user_6ccb54,
I can only give out information over a phone call.
After I have legitimized you.
Kind regards
Belana
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von
vor 11 Monaten
I put the my mobile phone number.
Thanks in advance.
BR
JK Shin
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von
vor 11 Monaten
Thank you for the information 🙂 However, I was unable to reach you several times 😅
When is the best time for a phone call?
Best regards
Timur
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