I apologise for writing in English.
My DSL Internet connection was scheduled to be activated on 24.01.2023. I received one call from Telekom in the afternoon and got told that the connection should be working soon (if I understood him correctly, as my German is still extremely limited). I then received another call around 18:30, but I missed it.
The status on https://termin.telekom.de/ currently says that the order cannot be completed yet (Auftrag weiter in Bearbeitung), so presumably that was the reason of the second call. Can I ask the help team here what the current hold-up is and whether I need to do anything on my side?
Thank you!
vor 3 Jahren
Hello @chayanin,
you are correct. They need to schedule another appointment. Unfortunately, I couldn't reach you just now, so I can't facilitate the contact with the responsible department.
Kind Regards
Sören G.
5
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vor 3 Jahren
Hello @Sören G. ,
thank you for your reply. I received a call from a number ending -4870 (if that was from you), but I could not hear anything from the other end. I am available for a call right now.
Kind regards,
chayanin
von
vor 3 Jahren
Thanks for the nice conversation @chayanin.
As discussed, I will call you again later regarding the authorization process.
You can count on me, if you have any questions, in the meantime.
Kind regards,
Martin Bo.
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vor 3 Jahren
Dear @Martin Bo. ,
a technician has come and now the connection is fully working. Thank you very much for your help with all the calls. We especially appreciate your patience on Thursday when it was rather hectic on our end.
Kind regards,
Chayanin
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