Gelöst

Im Kundencenter stehen keine Daten und persönliche Daten

vor einem Jahr

Hallo zusammen, 

 

im Kundencenter steht nicht mein neu gebuchter Festnetz-Vertrag und unter "persönliche Daten bearbeiten" stehen nur die beiden Wörter "Meine Kundennummer" und danach kommt nichts mehr. 

 

Hatte das schon jemand? Falls ja, wie löse ich das Problem? 

 

Vielen Dank!

103

1

  • Akzeptierte Lösung

    akzeptiert von

    vor einem Jahr

    Grüße @damijandje 

    Der Vertrag kann erst am Tag des Startes / Bereitstellung im Kundencenter stehen.

    Vorher geht es nicht.

    0

Das könnte Ihnen auch weiterhelfen

Gelöst
Keine Daten im Kundencenter

vor 2 Jahren

in  

Festnetz & Internet

820

0

4

Gelöst
Persönliche Daten und Verträge werden im Kundencenter nicht angezeigt

vor 7 Jahren

in  

Mobilfunk

915

1

3

Daten Kundencenter einsehen

vor 5 Jahren

in  

Festnetz & Internet

319

0

1

Gelöst
persönliche Daten bei neuem Mobilfunkvertrag

vor 2 Jahren

in  

Mobilfunk

194

0

11

Inkonsistente Daten in Kundencenter und MeinMagentaApp

vor 2 Monaten

in  

Mobilfunk

32

0

1

Beliebte Tags letzte 7 Tage

Keine Tags gefunden!

Das könnte Sie auch interessieren

 

Social Media

Telekom FacebookTelekom InstagramTelekom X

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.

Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.