Internet not working, need English speaking help
vor 3 Jahren
Internet has been out all day. I don't know who to call to get it fixed or report the outage as I only speak English.
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Hinweis von Melanie B.: Beitrag verschoben.
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Das könnte Ihnen auch weiterhelfen
vor 3 Jahren
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Stefan
vor 3 Jahren
you can report the Problem online
https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung
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von
Stefan
Christian Rosinsky
vor 3 Jahren
Hello,
Telekom offers special hotline for technical support in english language.
Fixed line network: 0800 33 01080
Mo. - Fri. 8 am to 8 pm
From foreing countries: +49 180 233 1000
Note: Not sure if its still available; found it in older post from 2016
Credits to @Mister Burny for the reply in previous post:
https://telekomhilft.telekom.de/t5/E-Mail-Center/Phone-number-of-customer-service-that-speaks-english-or-spanish/td-p/1831826
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von
Christian Rosinsky
teezeh
vor 3 Jahren
Internet has been out all day. I don't know who to call to get it fixed or report the outage as I only speak English.
Hi,
does the issue still persist? First thing to try before contacting the support is always to restart your router by unplugging the power cable, waiting for 20 seconds or so and then letting it restart by putting the power cord back in. If that does not help, call the English language support hotline mentioned by @Christian Rosinsky .
Best wishes,
Thomas
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von
teezeh
Nadine H.
Telekom hilft Team
vor 3 Jahren
Hello @JessicaBinsfeld
Please apologize the late response. We just tried to reach you under the call back number you noted in your profile details, but without success, it seems to be a wrong number. Can you please check the call back number and correct it? And the most important thing: Do you still need help or is everything fixed?
Kind regards Nadine H.
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Nadine H.
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JessicaBinsfeld