Hello,

My Internet MagentaZuhauseXL order was executed today 25.08.2022 and Technical person connected the DSL line.  However, I cannot connect to the Internet. The modem/router (Speedport 3) is correctly connected but does not give me a white light on Online, Telephone and unable to connect internet shows not internet connection/status is: secured, no internet). Spoke at service Centre they said in German that i have to wait till 9.00 pm because of betriebsstellung as in understand because my german is not good.

I would be happy to provide any info needed in order to get this sorted.

Thanks for the help!

Neelam Daulat