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Accepted Solution
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4 days ago
However the availability check on the Telekom website shows that there are no connections (both landline and glass fiber).
I am moving into a new building (first occupancy) which the building developer/landlord says already has a glass fiber connection. However the availability check on the Telekom website shows that there are no connections (both landline and glass fiber). How should I book a contract? The new address is in the "Further information" section of my profile. I can provide also the building developer's (company) information privately to Telekom staff. Thank you.
You can only book a contract with the network operator of the fiber conection. If there is no contract with Telekom you simply can not book a contract. Do you know the name of the company?
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from
3 days ago
Thank you for the answer. I have just checked with the developer and the fiber connection was done by Telekom. They are not sure why I'm unable to book a contract but they will check with Telekom and get back to me.
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3 days ago
@fisch07 @Jumpignon already gave the correct answer. :)
Kind Regards Wiebke
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3 days ago
I don't think so, as the fiber connection was indeed laid by Telekom. Unless the operation of the connection was handed over to another company after Telekom installed it? But regardless the developer will handle the communication with Telekom from here.
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3 days ago
You have provided your address in your profile, so I was able to check it. 🙂
Unfortunately, we do not have fiber optic infrastructure at that address. We do not provide service to that building. Therefore, another provider with whom we do not cooperate must have installed it.
Best regards
Timur
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