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Router not received

1 day ago

Hi,

I ordered the MagentaZuhause M on 04.05.25 via check24, and I also ordered a new router from Telekom. Today I received the confirmation from Telekom with the date for the appointment (next Monday, 19/05/25) with the technician, but I have not received the router yet. Will it be brought directly by the technician? Or should it be sent before the appointment by Telekom, or Check24?

I didn't receive any email or information about it.

Thank you for the help in advance

Accepted Solution
accepted by
1 day ago

sebabb

Or should it be sent before the appointment by Telekom

Hi,

I ordered the MagentaZuhause M on 04.05.25 via check24, and I also ordered a new router from Telekom. Today I received the confirmation from Telekom with the date for the appointment (next Monday, 19/05/25) with the technician, but I have not received the router yet. Will it be brought directly by the technician? Or should it be sent before the appointment by Telekom, or Check24?

I didn't receive any email or information about it.

Thank you for the help in advance

sebabb
Or should it be sent before the appointment by Telekom

Yes, it should. Expect it shortly before the appointment on Monday.

Best wishes,

Thomas
1
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1 day ago
Hi Thomas, perfect, thank you very much.
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1 day ago

sebabb

Hey,

Thank you for your message 🙂 You will receive the router by post a few days before the installation date 👍🏽 You will then also receive the tracking number by email 🙌🏽

Best regards
Timur
1
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from
1 day ago
Hi Timur, perfect, thanks!
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