‎Speedport 3 connected, but not internet

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Speedport 3 connected, but not internet

4 years ago

Apologies I do not speak German. My Speedport Smart 3 connected to the internet but there is no wifi connection. I reset the modem and turned off the power but the issue is not resolved. Both the Wlan and Status have white lights. I tested the speed through the DSL Help app and received an error. Can someone please help?

1861

4 years ago
Hallo @shellindaj

i think it is better to wait for help from the informend @Telekom hilft Team Team 👍

Greats

Waage1969
12
Answer
from
4 years ago
Hello. I apologize that I am not speaking German. I have the same problem. Status lights white and wlan also, others are off and there are no internet. What should I do?
Answer
from
4 years ago
Hello @IonN

I'm sorry for the late reply. I could see that you already got an appointment for today. Please keep me up to date.

Regards
Karsten L.
Answer
from
4 years ago
Hello @IonN

I saw that the technician fixed the problem with your Line on 13th of January 2021.
Have a great week.

Regards
Karsten L.
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Answer
from
Accepted Solution
accepted by
4 years ago
No further help is needed. I think the technician should fix it tomorrow.
0
4 years ago
Hello @shellindaj

I'm really sorry for the late reply. Happy new year. Did the technician fix the problem? Is everything fine now?

Regards
Karsten L.
1
Answer
from
4 years ago
Hello Karsten L. the technician did come out and the problem has been resolved. Thank you so much for following up.
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Answer
from
4 years ago
Hi @shellindaj,

good to know the problem is solved, thank you for the feedback!

Kind regards,
Anna Si.
0
Accepted Solution
accepted by
4 years ago
Hello @IonN

I saw that the technician fixed the problem with your Line on 13th of January 2021.
Have a great week.

Regards
Karsten L.
0