Solved
Telekom beschweren - niemand hilft
4 years ago
Hello everyone,
Excuse me for writing in English because I do not want to cause any misunderstanding since my written German is not so good.
(But I communicated Telekom always in German with also the help from a native speaker, so please do not say that is a problem with the language in this case)
Short items:
DO NOT MAKE ANY CONTRACTS IN STUTTGART TELEKOM SHOP
MACHEN SIE KEINE VERTRÄGE IM STUTTGART TELEKOM SHOP
1. No Techniker showed up at the appointment(29.07.2021)
2. No Router was sent to me by the appointment(29.07.2021)
3. The staff at Telekom Stuttgart shop (especially the manager) do not know anything about their products
4. The staff at Telekom Stuttgart shop (especially the manager) did not even try to solve my problem
5. A lot of promised calls did not happen (I am sure that my cellphone is all the time available)
6. Most people I reached online/phone call do not even try to be responsible
7. Nobody is reaching me for my contract which should be working on 29.07
8. Ordering me contracts/routers without telling the details or without my permission
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Accepted Solution
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4 years ago
Hello everyone, @Sören G. @Malte M. @Anna J.
Just to write to update. My new contract, which I totally made myself, is working now.
And during the whole time (more than one month). Nobody in the help group tried to contact me. The message from @Sören G. is nothing but a lie. I have not got anything from him as promised.
Unfortunately, Telekom is the only choice I have if I want to use the Glas-Faser in my apartment. I highly advise anybody who reads this message, if you have any other choice:
DO NOT use Telekom. Even if you have to deal with Telekom, NEVER EVER GO TO STUTTGART TELEKOM SHOP.
I do not expect any help anymore. Just hope I will soon get the chance to change my internet contract to another company who can provide me Glas-Faser as well.
Very very disappointed and will always advise against Telekom to my friends
Victim2021
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4 years ago
I'm sorry it had to get to this point, though I understand what made you feel this way.
Kind regards
Anna J.
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