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Wrong Phone Number
vor 6 Jahren
Hello, I have been using MagentaZuhause M for the past few years and today I submitted the form on this website to change to MagentaZuhause L.
Unfortunately on the form I entered the wrong Vorwahl for my Handy number, I typed 0178 but it should have been 0176. After submitting the form it said it sent a confirmation code to my Handy, which of course I didn't receive. There was also an 'uberspringen' option so I clicked that, and it seems that everything is fine, but I didn't get a confirmation email either.
Is there any way to change the Handy number associated with my tariff change request?
223
5
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vor 6 Jahren
@Leo777
Of course - for an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your handy number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
This data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
Regards, widder440
1
Antwort
von
vor 6 Jahren
Hello, I added the requested information, thanks.
Telekom hilft Team
vor 6 Jahren
Thanks for filling your profile.
I had a look at your contract and couldn't find an upgrade to Magenta Zuhause L. It's about your contract out of your profile, right? At the moment it looks like we have to do a new order for the upgrade.
Greetings
Karsten L.
2
Antwort
von
vor 6 Jahren
You signed up for the preorder of VDSL100. As soon as the quicker line will be available you will get notified.
The number will be changed as well.
Everything is alright.
Greetings
Karsten L.