I released my Vodafone number on June 4th and bought a new Telekom card on the 5th, informing the staff that I needed to transfer the number to Telekom. Today I received a text message instructing me to insert the new Telekom SIM card on the 17th to activate the new plan. However, my previous plan doesn't end until November. Can I activate my card at the end of November? If I don't insert the card into my phone, will the activation not be completed? I signed up for a promotional plan, Prepaid M, the one that gives 13GB + 17GB of data.
vor 3 Tagen
When will your Vodafone contract end? Will it last until November?
If you want to port out of a running contract you must request at Vodafone to early release and port the number, often referred to as "opt-in".
Porting always needs s.th. like two weeks - both providers need to find a date that fits both. I cannot tell you why this doesn't go faster.
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vor 3 Tagen
My Vodafone contract expires in November. They have already released my number so that other carriers can take it over. I received a text message saying Telekom would contact Vodafone to transfer the number. Then I bought a Telekom SIM card and received a message saying the new card would be activated on the 17th. If I activate it at that time, it means the remaining Vodafone plan will be wasted.
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vor 3 Tagen
My Vodafone contract expires in November. They have already released my number
My Vodafone contract expires in November. They have already released my number so that other carriers can take it over. I received a text message saying Telekom would contact Vodafone to transfer the number. Then I bought a Telekom SIM card and received a message saying the new card would be activated on the 17th. If I activate it at that time, it means the remaining Vodafone plan will be wasted.
@charles_lu When ordering a contract at the new provider (here: Telekom) you must order the number porting accordingly.
Unfortunately Telekom ist not able to offer two clear alternative options. You should have gone for the second one (the first one is actually BS - the first one should go as "Zum Vertragsende"). It is totally misleading, unfortunately.
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vor 3 Tagen
Hello @charles_lu and welcome to the Community.
I'm happy to help and take a closer look at your order and inform you about the procedure of porting your number to us.
Please fill out your profile and give me a hint after that's done. I'm going to contact you shortly after your profile is completed.
Kind regards
Malte
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vor 3 Tagen
Thank you for your reply. I have added my email address, phone number, and Kartennummer. I hope this is sufficient. I look forward to your reply.
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vor 3 Tagen
@charles_lu,
you're welcome.
Thanks for entering your data to the profile.
Are you still available for a call today?
Kind regards
Malte
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vor 3 Tagen
Sorry for the late reply. You can call me anytime tomorrow. Thank you for your help.
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vor 2 Tagen
Thank you very much for your time and the very pleasant phone call, @charles_lu .
As promised, I am now sending you a brief summary:
We will port your number from Vodafone to us on June 17th.
Since this is an early porting, you will receive a new number from Vodafone for the remaining contract period so that you can continue using your Vodafone contract until the end of the term.
Unfortunately, you cannot delay the activation of the Telekom SIM card, as it will automatically activate on June 17th.
A porting at the end of the contract term would not have been possible, as it can only be done at the earliest 123 days before the end of the minimum contract period.
I hope I was able to shed some light on the situation.
With that, I wish you a nice and relaxing day.
Kind regards
Caro
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vor 2 Tagen
Thank you very much for your reply. I finally understand what I need to do, which is to insert the Telekom SIM card on June 17th. The original plan will still work, but a new number will be assigned. I'm sorry, I still have a question I'd like to ask you. I saw a line of explanatory text on the promotion page: "Das Aktionsangebot gilt auch bei Aktivierung nach Ablauf des Aktionszeitraums wegen Rufnummernmitnahme zur Telekom, wenn Neubestellung und das Legitimationsverfahren innerhalb des Aktionszeitraums erfolgt." I'm not sure if this applies to my situation. Looking forward to your reply.
Best regards
Dongdong
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vor 2 Tagen
Thank you very much for your feedback and your follow-up question, @charles_lu .
All in all, this means that everything is fine now just the way it is, and you’ll benefit from the 30GB. 😄
Unfortunately, a later request for number porting wouldn’t work anymore, as the required 123 days wouldn’t be met at that point.
However, your current order definitely meets all the criteria to benefit from the promotional period!
I hope this answers your question?
I’m looking forward to your reply.
Kind regards
Caro
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vor 2 Tagen
Thank you very much for your detailed explanation and your patience! I’m glad to hear that everything with my order is going smoothly and that I can benefit from the 30GB promotion. Your assistance has made the whole process much clearer and has given me peace of mind. Wishing you a great day and all the best at work!
Best regards
Dongdong
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