Need to Change my Nationality so I can do video ident
7 months ago
Hello,
I just registered for a new prepaid contract but when I went to do the video identification they said my nationality was registered as German instead of USA. Is there a way I can change it?
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2 years ago
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7 months ago
Hello @goodtothet23 ,
Did you try to do the identification via passport or ID?
In any way, you can just reply to the invitation E-Mail you received for the identification and correct the data.
It's possible you put in the wrong data while ordering.
Kind regards
Anna
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7 months ago
I tried passport. I replied to the invitation email and hopefully they can resolve it. Thanks.
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