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Please help me cancel my account

vor 5 Jahren

I have a mobile account and went to the same shop where I bought it (Eckernforder) and they told me to cancel online. I cannot figure out how to do this. In the meantime I am now back in Australia and still being billed.

Please help me

thanks

Karen

379

vor 5 Jahren
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-umzug-ausland
0
vor 5 Jahren
Hello @kazjaz and welcome to our community.

Please fill out your profile, so I can see what the situation is like.
Are you back in Australia because of COVID / work related or another reason?

Kind regards
Nico B.
1
Antwort
von
vor 5 Jahren
hi Nico
I was teaching in Germany for 2 years and now back home, in quarantine for 2 weeks.
Its a bit annoying, but when I signed on for a 2 year T-Mobile contract, I showed the man in the shop my 2 year contract and informed him I wanted 2 years and no more, but it seems they did not do as they promised. Therefore am trying to cancel the phone, but was told I have to pay another 3 months. Very frustrating when I went to the trouble of showing my contract.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
Hi @kazjaz,

again sorry for the inconveniences.
IF you could send me the teaching contract via this: https://www.telekom.de/kontakt/e-mail-kontakt/telekom-hilft-kontaktformular?samChecked=true online form, I can cancel your contract earlier.
Please also fill out your profile, so that I can actually cancel it, after I received the document stating that you only worked in Germany for 2 years.

Kind regards
Nico B.
1
Antwort
von
vor 5 Jahren
Thank you so much. I have done that but had to give my school's Festnetz because I am already in Australia. I was also not sure of my Konto number as I never received any bills. I got this number from my bank statement, so I hope I gave the correct one. I really appreciate your help.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
Hello @kazjaz,

thank you for sending me the document.
Your contract has just been cancelled by me.
You will get a confirmation via E-Mail.
You also don't have to worry about any further bills.

Kind regards and stay save.
Nico B.
0