Solved
Please help me cancel my account
5 years ago
hi
I have a mobile account and went to the same shop where I bought it (Eckernforder) and they told me to cancel online. I cannot figure out how to do this. In the meantime I am now back in Australia and still being billed.
Please help me
thanks
Karen
379
6
This could help you too
in
103
0
3
43
0
1
5 years ago
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-umzug-ausland
0
5 years ago
Hello @kazjaz and welcome to our community.
Please fill out your profile, so I can see what the situation is like.
Are you back in Australia because of COVID / work related or another reason?
Kind regards
Nico B.
1
Answer
from
5 years ago
I was teaching in Germany for 2 years and now back home, in quarantine for 2 weeks.
Its a bit annoying, but when I signed on for a 2 year T-Mobile contract, I showed the man in the shop my 2 year contract and informed him I wanted 2 years and no more, but it seems they did not do as they promised. Therefore am trying to cancel the phone, but was told I have to pay another 3 months. Very frustrating when I went to the trouble of showing my contract.
Unlogged in user
Answer
from
5 years ago
Hi @kazjaz,
again sorry for the inconveniences.
IF you could send me the teaching contract via this: https://www.telekom.de/kontakt/e-mail-kontakt/telekom-hilft-kontaktformular?samChecked=true online form, I can cancel your contract earlier.
Please also fill out your profile, so that I can actually cancel it, after I received the document stating that you only worked in Germany for 2 years.
Kind regards
Nico B.
1
Answer
from
5 years ago
Unlogged in user
Answer
from
Accepted Solution
accepted by
5 years ago
thank you for sending me the document.
Your contract has just been cancelled by me.
You will get a confirmation via E-Mail.
You also don't have to worry about any further bills.
Kind regards and stay save.
Nico B.
0
Unlogged in user
Ask
from