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SMS Delivery Failed
4 years ago
I have activated my Sim Card on 11th May 2021. Inbound/Outbound Calls are working fine. However, SMS service is not working. I send a message to my friends in Germany on Telekom or other German networks. I got the error as shown in picture below.
I have already performed below steps:
- Send SMS by adding *T# before the message - No luck
- Dial *222# - Getting Request Failed pop up
- Verified the Message Settings - It's configured as per recommendation
My Phone details are:
- Samsung S10+
- Android 11
- Software Updates - Up-To-Date
1210
5
4 years ago
Hello @pervaiz.bilal
Are you texting friends who are also using telekom? With your MagentaMobil Prepaid M you are using an SMS flat rate to others who are also using telekom. If you are trying to send an SMS to a person who is using another provider the SMS would cost 0,09€ (Price 15 May 2021). You have also a flat rate to call your friends who are using telekom and 200 Minutes to call people who are using another provider.
Regards
Karsten L.
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4 years ago
Hi @Karsten L. - I am texting friends who are using other than Telekom. I am not worried about the cost. However the problem I am facing is that SMS are not being sent at all irrespective of the provider since the activation day.
Regards,
Bilal
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4 years ago
And that's the reason the SMS won't be delivered. You need credit on your Prepaid card to send SMS to people who are using another provider. You had 10,00€ credit at the beginning. 9.95€ got used to activate the MagentaMobil M Prepaid Option. Just 0,05€ left, and you need 0,09 to send an SMS to a friend who is using another provider.
You can top up your credit online.:)
Regards
Karsten L.
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4 years ago
Thank @Karsten L. ! I got the same response from your customer support. It 's resolved the day before yesterday.
Best Regards,
Bilal
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4 years ago
thank you for your reply.
I'm glad to hear that your concern has been solved. Feel free to write us again if we can help you with other questions or further requests. Have a nice evening!
Kind Regards
Malte M.
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