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Starting credit not received

7 months ago

I purchased T-Mobile prepaid annual plan. In that plan it is mentioned that I will get 100 euro starting credit. My card is activated but still I didn't get that credit. What should I need to do?

574

6

    • Accepted Solution

      accepted by

      7 months ago

      Hi @Nishant90 

      You now have €0.05 credit.
      The starting credit was for activating the annual tariff.
      This leaves €0.05 of the €100.

      0

    • Accepted Solution

      accepted by

      7 months ago

      @Nishant90 

       

      There is a * at startimg credit:

      Startguthaben

      • Startguthaben bei Aktivierung, nicht bei Tarifwechsel.
      • Die Verrechnung erfolgt mit dem Grundpreis der ersten 12 Monate.
      • Die Differenz wird Ihrem Prepaid-Guthabenkonto gutgeschrieben.

      0

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