Hello @Him2 and thank you for the pleasant call.

I'm happy that we were able to clarify all existing questions. 
Please let us know if a new eSIM profile solves the problem mentioned. If not, please write to us again so that we can get in touch with the specialist department.

Have a nice day.

Kind regards

Malte M.

Hello @Malte M. 

Thank you very much for the message. 

As you have suggested, I went to Telekom-shop and changed the eSim profile. Although, network problem was solved by changing the eSim data, tracking was not working initially. After trying different APNs during last few weeks, the GPS tracking start to work.   
Currently, it is working fine for last one week. I hope it stays like this (finger crossed).  

As you have mentioned during the call, it will be very helpful if you can arrange a credit for the bills during the last 3 moths that I was not able to use the device.

Thank you very much for your advice and time.

Best regards,

Himendra 

@Him2,

nice to read that it works perfectly again with the new eSIM after a few new settings.
I have just created the credit note mentioned. I apologise for the inconvenience.
Please write again if you have any further questions or concerns.

Have a nice week.

Kind regards

Malte