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14 hours ago
You have to order a contract change (to just MagentaZuhause L without MagentaTV) instead of cancelling the whole shebang.
I recently accidentally opt in
I recently accidentally opt in a MagentaTV Smart contract and want to cancel it. When I try to cancel it, they send a confirmation and it says everything will be cancel including my exsiting MagentaZuhause L internet. How can I only cancel the MagentaTV Smart and keep my existing Internet contract.
Or, if recently is less than 14 days ago, you have the right to revoke.
Best wishes,
Thomas
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Answer
from
13 hours ago
That should be explained in the confirmation for the MagentaTV order (unless you agreed to waive the right to revoke to enable instant service delivery; then only the team here might be able to help as as gesture of goodwill).
Also see -> https://www.telekom.de/hilfe/vertrag-rechnung/vertrag/bestellung/widerruf?samChecked=true
But just to make sure that I understood your original posting correctly: You already had MagentaZuhause L and only added the TV option on top, correct?
Best,
Thomas
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from
13 hours ago
Yes, I have MagentaZuhause L originally and the TV comes later.
This is the status of the contract now. Does this means that only the tariff change is cancel and the original contract stays the same?
Answer
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13 hours ago
@user_ac9fc4 please fill your Profile like this (yellow markers)
https://telekomhilft.telekom.de/conversations/community-hilfe/eigenes-profil-mit-kundendaten-bef%C3%BCllen-vorbereitung-f%C3%BCr-kundenservice/6689301b4ae73561dae08d72
, so the Team can contact you
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14 hours ago
@Sören G. please have a look 🙂
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13 hours ago
Hey there @user_ac9fc4,
thank you very much for reaching out to us and a warm welcome to our community! :)
In order to provide proper assistance I'd ask you to fill your profile information with your customer data. Once you've done that, we can continue to work on a solution with you! :)
Kind regards
^Christian
3
Answer
from
13 hours ago
I'd ask you to fill your profile information with your customer data.
Hey there @user_ac9fc4,
thank you very much for reaching out to us and a warm welcome to our community! :)
In order to provide proper assistance I'd ask you to fill your profile information with your customer data. Once you've done that, we can continue to work on a solution with you! :)
Kind regards
^Christian
Das ist gefüllt, aber es sind zwei User?
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from
13 hours ago
There is only one user.
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12 hours ago
Hey there @ducanhln,
thank you very much for the pleasant conversation we've just had! :) I'm happy we could work through all of your open questions and should you feel the need to reach out once more, please don't hesitate and we'll be more than happy to offer further assistance!
Regarding the username -> for some reason the wrong name was displayed earlier - I am not certain why, yet all of it should work now! :)
Kind regards
^Christian
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