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My husband and I have been a Deutsche Telekom customer since 1998 and have a big complaint about several issues. What number can I call to explain my
vor 4 Jahren
I have a detailed timeline of problems that occurred since 26 January 2021, when
TELEKOM Thorsten H., 08000009429, called us unsolicited to make an offer of Speed Home devices to use with our router to improve speed and quality of reception for both internet and Handys. We ordered 3 of them. He asked us what router we had and we told him Speedport Smart. He said that was good. He was wrong. We lost Internet connectivity throughout February and TELEKOM MR . K. told us to call Hotline to complain. But no one speaks English. Please help me. Thanks in advance.
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Mitarbeiternamen editiert
Inga Kristina J. (Telekom hilft)
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vor 4 Jahren
I had a look in the system. You are using the Speedport Smart 3 with three Speed Home WiFi.
Do you just lose your WiFi-Connection or does the whole Internet doesn't work/ have disconnects? Can you sent us your Router-Log?
I'll inform my colleagues, that they will help you to set-up Speed Home WiFi correctly.
Regards
Karsten L.
1
Antwort
von
vor 4 Jahren
Dear Karsten, I read your response to my complaint. Thank you for your response. Have you seen an email at Telekom from MR . A. K. a Supervisor at Telekom? He told me to send to him my email with the timeline and complaint. Then he emailed my email out to all of Telekom requesting an English-speaking Telekom customer service to contact me. No one has contacted me yet. Could I please have your email address to send you my timeline and complaint? Would you please help me? Thanks in advance.
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Mitarbeiternamen editiert
Inga Kristina J. (Telekom hilft)