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My husband and I have been a Deutsche Telekom customer since 1998 and have a big complaint about several issues. What number can I call to explain my
vor 4 Jahren
I have a detailed timeline of problems that occurred since 26 January 2021, when
TELEKOM Thorsten H., 08000009429, called us unsolicited to make an offer of Speed Home devices to use with our router to improve speed and quality of reception for both internet and Handys. We ordered 3 of them. He asked us what router we had and we told him Speedport Smart. He said that was good. He was wrong. We lost Internet connectivity throughout February and TELEKOM MR . K. told us to call Hotline to complain. But no one speaks English. Please help me. Thanks in advance.
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Inga Kristina J. (Telekom hilft)
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vor 4 Jahren
You lost your Internet connectivity on your landline, or on your cellphone?
What kind of Speed Home devices do you ordered? WIFI-Repeaters?
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Antwort
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vor 4 Jahren
Thank you so much for your response. I have tried to learn German. I must be stupid, because I can understand it, but can’t speak it. And there are too many details in my complaint, that I need to tell it in English. We incurred financial losses and MR . K. who came out to oversee the replacement of our DSL cable told me to call the Hotline to ask for the reimbursement of our losses. Are you with TELEKOM or just a member of this chat group? Can you help me get reimbursed for our losses? I have proof of them.
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Inga Kristina J. (Telekom hilft)
Antwort
von
vor 4 Jahren
Hello @cpjs14,
this is primarily a customers helping customers forum. I'm only a customer like you.
I can see your profile is filled out, so someone from the Telekom-Hilft Team (telekom employee) should be able to call you back, so you can explain your problem in english.
Please be a bit patient, the telekom team is very busy but I'm sure they can help you. It was a good choice to get in touch here.
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vor 4 Jahren
Thank you for your helpful response. I must be stupid, because I can understand more German than I can speak.
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vor 4 Jahren
I have tried to learn German. I must be stupid, because I can understand more than I can speak. And there are too many details in my complaint, that I need to tell it in English. We incurred financial losses and MR . K. from TELEKOM Management who came out to oversee the replacement of our DSL cable told us to call the Hotline to ask for the reimbursement of our losses. Are you with TELEKOM or just a member of this chat group? Can you help me get reimbursed for our losses? I have the bills.
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Mitarbeiternamen editiert
Inga Kristina J. (Telekom hilft)
0
vor 4 Jahren
I have tried to learn German. I must be stupid, because I can understand more than I can speak. And there are too many details in my complaint, that I need to tell it in English. We incurred financial losses and MR . K. from TELEKOM Management who came out to oversee the replacement of our DSL cable told us to call the Hotline to ask for the reimbursement of our losses. Are you with TELEKOM or just a member of this chat group? Can you help me get reimbursed for our losses? I have the bills.
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Mitarbeiternamen editiert
Inga Kristina J. (Telekom hilft)
4
Antwort
von
vor 4 Jahren
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Mitarbeiternamen editiert
Inga Kristina J. (Telekom hilft)
Antwort
von
vor 4 Jahren
@cpjs14
@RoadrunnerDD is also just a customer like me and you.
If the number of the english customer service doesn't work, wait here for the Telekom Hilft team, as I mentioned before.
The will call you back in english if your profile is filled out with an valid call back number.
Please check, if your customer number and call back number is valid. Also, please mention a time space here, when you are available for a call back.
You can check your profile there:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
Antwort
von
vor 4 Jahren
@cpjs14 wrote: If you want me to send you my timeline and notes, I would be happy to send it to you. You will understand the entire mess once you read my notes and timeline. Thank you again.
If you want me to send you my timeline and notes, I would be happy to send it to you. You will understand the entire mess once you read my notes and timeline. Thank you again.
While waiting for a Teammember, you also can post your timeline and notes here (but make sure that it does not contain any personal details). Then they are able to read the whole story before calling you. Sometimes this makes things easier and faster.
best regards
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Akzeptierte Lösung
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vor 4 Jahren
I had a look in the system. You are using the Speedport Smart 3 with three Speed Home WiFi.
Do you just lose your WiFi-Connection or does the whole Internet doesn't work/ have disconnects? Can you sent us your Router-Log?
I'll inform my colleagues, that they will help you to set-up Speed Home WiFi correctly.
Regards
Karsten L.
1
Antwort
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vor 4 Jahren
Dear Karsten, I read your response to my complaint. Thank you for your response. Have you seen an email at Telekom from MR . A. K. a Supervisor at Telekom? He told me to send to him my email with the timeline and complaint. Then he emailed my email out to all of Telekom requesting an English-speaking Telekom customer service to contact me. No one has contacted me yet. Could I please have your email address to send you my timeline and complaint? Would you please help me? Thanks in advance.
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Mitarbeiternamen editiert
Inga Kristina J. (Telekom hilft)
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