I have a detailed timeline of problems that occurred since 26 January 2021, when 

TELEKOM Thorsten H., 08000009429, called us unsolicited to make an offer of Speed Home devices to use with our router to improve speed and quality of reception for both internet and Handys. We ordered 3 of them. He asked us what router we had and we told him Speedport Smart. He said that was good. He was wrong. We lost Internet connectivity throughout February and TELEKOM MR . K. told us to call Hotline to complain. But no one speaks English. Please help me. Thanks in advance.

 

 

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Mitarbeiternamen editiert

Inga Kristina J. (Telekom hilft)