Solved

Rückgabestatus und Vertragsstatus

3 years ago

Hello,

 

Because of DSL connection establishments for home internet, I returned the products (a router and a SIM card) within 14 days.

And according to the DHL status report, the products has reached to destination.
Now, How can I see the actual status of the contract and the returned goods on the customer panel or Telekom app?

 

Best regards

Shirsavar

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    • 3 years ago

      @Shirsavar 

      Good Morning,
      As a rule, you will receive an e-mail and an SMS when everything has arrived at Telekom. This can sometimes take a few days.
      If you are unsure, wait until an English-speaking Teamie answers. Please fill out the profile, including your availability. Link is in my signature.

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    • 3 years ago

      Hey @Shirsavar , I tried to call you, but had no luck. I'll try it in about 30 minutes again. Fröhlich

       

      Kind regards Sven Ö. 

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      Answer

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      3 years ago

      Hello @Martin Bo.,

      did you received the invoice via Kontakt form? 

      regards 

      shirsavar

       

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      Answer

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      3 years ago

      Hello @Shirsavar , yes, I got the E-Mail and will call you tomorrow at 10:00 AM. Fröhlich

       

      Kind regards Sven Ö. 

      Answer

      from

      3 years ago

      Hello @Sven Ö. 

      Vielen dank 🙏 und auf Wiederhören. 

      LG

      shirsavar. 

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    • Accepted Solution

      accepted by

      3 years ago

      Hello @Shirsavar,

       

      the order could be booked successfully now. 

       

      Today you got an email with the conformation and the appointment with the technician. 

       

      Kind regards Inga Kristina J.  

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