Solved
Rückgabestatus und Vertragsstatus
3 years ago
Hello,
Because of DSL connection establishments for home internet, I returned the products (a router and a SIM card) within 14 days.
And according to the DHL status report, the products has reached to destination.
Now, How can I see the actual status of the contract and the returned goods on the customer panel or Telekom app?
Best regards
Shirsavar
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3 years ago
@Shirsavar
Good Morning,
As a rule, you will receive an e-mail and an SMS when everything has arrived at Telekom. This can sometimes take a few days.
If you are unsure, wait until an English-speaking Teamie answers. Please fill out the profile, including your availability. Link is in my signature.
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3 years ago
Hey @Shirsavar , I tried to call you, but had no luck. I'll try it in about 30 minutes again.
Kind regards Sven Ö.
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3 years ago
Hello @Martin Bo.,
did you received the invoice via Kontakt form?
regards
shirsavar
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3 years ago
Hello @Shirsavar , yes, I got the E-Mail and will call you tomorrow at 10:00 AM.
Kind regards Sven Ö.
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3 years ago
Hello @Sven Ö.
Vielen dank 🙏 und auf Wiederhören.
LG
shirsavar.
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3 years ago
Hello @Shirsavar,
the order could be booked successfully now.
Today you got an email with the conformation and the appointment with the technician.
Kind regards Inga Kristina J.
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